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Leading Edge Promo
Leading Edge Promotions (formerly Strike Ten Promotions) is your one-stop-solution for all of your promotional and marketing needs. Leading Edge Promotions specializes in licensed bowling league and frequency promotions. From our state of the art facilities in Atlanta and Chicago, we handle everything from creative development through fulfillment and customer service.

RESULTS ARE GUARANTEED! We are so confident that all of our promotions will generate traffic and make money for your business, we offer a MONEY BACK GUARANTEE. If you are not satisfied with the results from any of our programs within 30 days of receiving our turn-key promotion kit simply return the kit along with the sample merchandise and we'll refund your money back to you.
Visit us often for the most updated information on any of our latest consumer promotions, to find out more about our upcoming promotions, to download promotion kit & merchandise order forms and to communicate with us directly

    


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LEADING EDGE PROMOTIONS BILLING TERMS & POLICIES

It is our goal to provide our customers with service resulting in 100% satisfaction, and to handle special requests as completely and quickly as possible. To make clear our policies concerning special shipping, returns or other special services, the following outlines procedures and pricing.

RETURN POLICY

MERCHANDISE AND BALL ORDERS WITHIN THE CONTIGUOUS US
Normal processing requires customers make full payment by check, money order or credit card (MasterCard, VISA, AMEX or Discover cards are accepted) when the order is placed. Standard shipping to the contiguous U.S. is included in the price of the merchandise package, but it does not include special services or lift gate charges. A $10 handling fee is charged on each individual merchandise purchase order placed (i.e. whether the order is for 1 merchandise package or 100, the $10 handling charge is the same). Normal shipping is done by UPS Ground Service. Delivery time is specific to each program and the order-delivery windows are listed for each specific program on each program's Merchandise Master Purchase Order (found in each Promotion How-To Manual or on the promotion web site). General guidelines for normal delivery is about 8 weeks from the order date. Balls are shipped separately from the merchandise component of the package. No merchandise will be shipped until the entire order is paid in full. All orders are cancellable up to four weeks prior to the delivery date, and are subject to a $30 per package cancellation fee (see complete details in the Cancellation Policy below). Damaged merchandise can be returned for replacement with like merchandise (i.e. a damaged SpongeBob 8 lb... ball will be replaced with another SpongeBob 8 lb.. ball). It is the customer's responsibility to inspect all shipments upon receipt and report to Leading Edge Promotions any shortages or discrepancies within 10 days of the delivery. Leading Edge Promotions will not be responsible for any shortages reported more than 10 days after the shipment is received.

MERCHANDISE AND BALL ORDERS OUTSIDE THE CONTIGUOUS US
Normal processing requires customers make full payment in US dollars by check, money order or credit card (MasterCard, VISA, AMEX or Discover cards are accepted) when the order is placed. For shipping outside the contiguous US, call for rates. Duty, taxes and import charges are the responsibility of the international recipient. A $10 handling fee is charged on each individual merchandise purchase order placed (i.e. whether the order is for 1 merchandise package or 100, the $10 handling charge is the same). Balls are shipped separately from any merchandise component of the package. No merchandise will be shipped until entire order is paid in full. All orders are cancellable up to four weeks prior to the delivery date, and are subject to a $30 per package cancellation fee (see complete details in the Cancellation Policy below). Damaged merchandise can be returned for replacement with like merchandise (i.e. a damaged SpongeBob 8 lb... ball will be replaced with another SpongeBob 8 lb.. ball). It is the customer's responsibility to inspect all shipments upon receipt and report to Leading Edge Promotions any shortages or discrepancies within 10 days of the delivery. Leading Edge Promotions will not be responsible for any shortages reported more than 10 days after the shipment is received.

SPECIAL SERVICES

SPECIAL SERVICES WITHIN THE CONTIGUOUS US
Rush Delivery: A Rush Delivery is delivery of any order which is required in less than 3 weeks from the date the request is made.The charge for Rush Delivery is $15 per order plus $10 per merchandise package and the shipment is sent via regular UPS Ground. For example: A center submits an order for six merchandise packages on April 11, 2009. They request delivery of the merchandise prior to April 25, 2009. If the merchandise is available and we can accommodate the request, the center is charged a $15 rush fee plus $60 for the six packages.

Expedited Delivery: Expedited Delivery is delivery of any order which is required in 3 or less days from the date the request is made. If the merchandise is available and we can accommodate the request, the charges for Expedited Delivery are: a $15 rush fee, $15 per package plus the actual shipping for UPS 3-Day, 2nd Day or Next Day delivery.

SPECIAL SERVICES OUTSIDE THE CONTIGUOUS US
Call for specifics.

MILITARY/APO/FPO SHIPPING
Military shipping will be processed on an individual basis. If your location is in the continental US, Puerto Rico, Hawaii or Alaska, we will ship using our standard UPS shipping as stated above. If your location is overseas and requires APO or FPO shipping, please call for shipping rates. We will ship via USPS Express Mail, Priority Mail or Parcel Post. Delivery times and costs for these services vary significantly, for example, Express Mail is the fastest, but most expensive method and Parcel Post in the least expensive, but slowest method. Please expect APO / FPO shipments to take an additional 2 to 8 weeks depending on the service. If shipments for your location process through a consolidation warehouse, please be sure to notify us of any special instructions such as a TCN number, etc. This will ensure the timely delivery of your shipment.

CANCELLATION POLICY
To allow for bowler dropouts and other changes at the bowling center, Leading Edge Promotions has an order cancellation policy in place. You now have the option of cancelling some or all of an order placed up until 4 weeks prior to the published delivery or in-center date. Due to production and delivery schedules, cancellations will not be accepted after this specified time.
Cancellation Cut-off Example:
Delivery date: Monday, 11/16/09
Cancellation Cut-off: Monday, 10/19/09

A fee of $30 will be charged for each merchandise package (ie. ball/bag package) cancelled and Leading Edge Promotions will issue a refund in the form of a credit on account or a company check for the difference between the package price and the $30 fee within 2-4 weeks. (Sorry, we will not be able to issue a credit to your AMEX, Visa, MasterCard, or Discover Card.)
Refund Example:
2 Ball / Bag Packages ordered at $94: $94 x 2 = $188
2 Ball / Bag Packages cancelled with fee of $30: $30 x 2 = $60
Refund Check Issued: $188 - $60 = $128

To eliminate the possibility of mistakes, Leading Edge Promotions will require that a completed and signed Cancellation Form be faxed to our Customer Service Department prior to processing the cancellation. (See the specific program How To Manual for Cancellation Form.) Please be sure to note the mailing address if it is different from the shipping address.
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